FAQ

What should I check before choosing a light fixture?

Please review the product dimensions, installation type, room placement, bulb requirements, ceiling or wall compatibility, and available product notes before ordering. Measuring the intended space first is recommended.

Are bulbs included with every lighting product?

Bulb inclusion may vary by item. Please review the product page carefully to confirm whether bulbs, mounting parts, or related accessories are included.

Can light color or brightness look different in person?

Yes. Brightness, shade tone, color temperature, reflection, and lighting effect may vary depending on bulb type, room size, wall color, screen display, photography, and installation environment.

Do lighting products require professional installation?

Some lighting products may require wiring, mounting, or electrical setup. Customers should follow all included instructions and consult a qualified professional when installation involves electrical work or uncertainty.

What should I inspect after delivery?

Please check the package, glass components, lampshade, fixture body, cord, hardware, and included parts soon after delivery. Keep packaging materials until you confirm the item is correct and complete.

What if glass, hardware, or parts are missing?

Please contact support with clear photos of the package contents, product label, and affected area. We will review the information and assist with the next available step.

How should lighting items be cleaned?

Turn off and allow the item to cool before cleaning. Use a soft, dry or slightly damp cloth when appropriate. Avoid harsh chemicals, excessive moisture, abrasive pads, and cleaning methods not suitable for the material.