Return Policy
Kwonming™ provides a return review process for eligible lighting items. Return requests may be submitted within 14 days after confirmed delivery.
Return Eligibility
To be considered for review, an item should generally be:
- Unused and in original condition
- Not installed, wired, altered, scratched, cracked, stained, modified, or damaged after delivery
- Returned with original packaging, glass parts, shades, cords, mounting hardware, manuals, protective materials, and included accessories when applicable
- Matched to the product identified in the return request
- Supported by order details sufficient for verification
Lighting products that have been installed, assembled beyond inspection, wired, modified, damaged after delivery, or returned without important parts may not qualify for approval unless the concern relates to a confirmed arrival-condition issue.
How to Request a Return
Please email service@kwonming.com and include:
- Order reference
- Product name
- Reason for the request
- Clear photos if the request involves damage, broken glass, missing hardware, incorrect contents, visible defects, or packaging concerns
Our support team will review the information and provide the next available step if the request appears eligible.
Damaged, Incorrect, or Incomplete Items
If an item arrives damaged, incorrect, incomplete, or with a visible issue, please contact us promptly after delivery. Photos of the outer package, inner packaging, product label, fixture body, glass parts, hardware package, and affected area may be requested for review.
Inspection After Return
Returned items may be inspected after arrival. Approval depends on whether the item matches the approved request and satisfies the condition standards listed in this policy.
Return Shipping
Return shipping responsibility may vary depending on the reason for the request. If an item is confirmed to have arrived damaged, defective, or incorrect, the case will be reviewed accordingly. For other eligible return requests, return shipping may remain the customer’s responsibility unless support provides different instructions.